Course walkthrough
The full course is live: launch it here.
A short Rise 360 course that converts a multi-step operational process into concise, structured performance support.
This process had a real control gap: front-line staff could bypass the standard request path entirely and order currency counters directly through a separate procurement system, resulting in non-standard, overpriced, or excessive orders with no way to track inventory. With input from Retail Operations, I redesigned the process end-to-end by closing the bypass path with a new approval workflow, building equipment inventory tracking from scratch where none had existed, enforcing Retail Operations criteria for how many units a location could have in their fleet, and updating and creating the knowledge articles needed to document the new process.
This course converts that redesigned process into a clear, structured sequence for the employees who use it.
Branch or operations employees responsible for requesting, receiving, or removing currency counters.
By the end of the course, learners should be able to:
I selected Articulate Rise 360 because the content was procedural, concise, and well suited to a responsive, easy-to-navigate format. Rather than creating a highly interactive Storyline course, I organized the material into short sections that mirror the steps an employee would complete on the job.
The course uses short content blocks, clearly sequenced steps, and concise process explanations. The design prioritizes clarity and usability over decorative interaction.
Embedded reminders flag the points where mistakes typically happen, including approvals and escalation.
Knowledge checks focus on the judgments employees make in the process, not trivia about it.
The full course is live: launch it here.
The process redesign this course is based on, including closing approval gaps, building inventory tracking from zero, and establishing branch allocation criteria, was implemented in a real operational environment. This course demonstrates how I would convert that redesigned process into an eLearning course for structured training and performance support; it has not yet been formally deployed or measured as a training asset. It is based on new and updated knowledge created after the process redesign.
This project reinforced the importance of matching the solution to the need. A complex branching course was not necessary; a clear, responsive, structured Rise course was a better fit for a procedural workflow.