Course walkthrough
The full course is live: launch it here.
A short Rise 360 course that converts a multi-step operational process into concise, structured performance support.
Operational processes become difficult to follow when information is spread across forms, approvals, emails, and procedural documents. Employees may understand the general request but still make mistakes involving approvals, required information, escalation paths, and removal criteria.
This course organizes the request and removal process into one clear sequence that is easier to understand and apply.
Branch or operations employees responsible for requesting, receiving, or removing currency counters.
By the end of the course, learners should be able to:
I selected Articulate Rise 360 because the content was procedural, concise, and well suited to a responsive, easy-to-navigate format. Rather than creating a highly interactive Storyline course, I organized the material into short sections that mirror the steps an employee would complete on the job.
The course uses short content blocks, clearly sequenced steps, and concise process explanations. The design prioritizes clarity and usability over decorative interaction.
Embedded reminders flag the points where mistakes typically happen, including approvals and escalation.
Knowledge checks focus on the judgments employees make in the process, not trivia about it.
The full course is live: launch it here.
This course was built for my portfolio and has not been formally deployed or measured. It demonstrates my ability to convert a multi-step operational process into concise digital learning and performance support.
This project reinforced the importance of matching the solution to the need. A complex branching course was not necessary; a clear, responsive, structured Rise course was a better fit for a procedural workflow. If I developed this for an actual organization, I would validate the process with operational stakeholders, test the course with representative users, and update it as forms, approvals, or service-level expectations changed.