Instructional Designer · eLearning Developer · Learning Experience Designer
I design learning experiences and performance support that help people perform complex tasks with confidence. By combining instructional design, knowledge management, and technical documentation, I translate complex business processes into clear, practical learning solutions.
Business-focused learning solutions. I start with the problem, analyze the audience and the gap, and design the intervention that actually fits, which is not always a course.
Interactive learning experiences built in Articulate Storyline, Rise, and iSpring Suite, with branching scenarios, narration, captions, and accessibility built in from the start.
Documentation, job aids, quick reference guides, knowledge management, and AI-assisted content that helps people find answers at the moment of need.
A scenario-based compliance course where learners practice realistic decisions about protecting personal information, with immediate feedback explaining why each choice is effective or risky.
Read the case study
A practical course on using AI responsibly in business documentation, teaching learners to evaluate, verify, and improve AI-generated content. Fully narrated and captioned.
Read the case study
A concise, responsive course that converts a multi-step operational request and removal process into clear, structured performance support. Based on a real operational process.
Read the case studyTraining is a solution, not a starting point. Sometimes the right answer is a knowledge article or a better process.
The goal is not finishing a course. It is doing the job correctly and confidently afterward.
Cognitive load theory is not academic to me. Every screen earns its place or gets cut.
Subject matter experts hold the knowledge. My job is to draw it out, structure it, and make it usable for the people doing the work.
Some colleagues were hesitant about using Microsoft Copilot, unsure where to start or wary of AI tools generally. For colleagues who learn best by watching a task performed rather than reading instructions, I created a short walkthrough covering three everyday Microsoft Copilot tasks: drafting an email, summarizing meeting notes, and creating a meeting agenda, with narrated, real-time screen demonstrations.
Watch the walkthrough
Purpose: For those who prefer a quick reference they can scan and return to as needed, I built this guide covering the same tasks, walking through each one step by step, plus essential practices for using AI safely and responsibly.
Design: Built for quick scanning: short instructions, clear headings, practical examples, minimal cognitive load, and visual consistency.
My role: Writing, organization, layout, and design.
Purpose: Help users understand and complete common SharePoint tasks, as a concise alternative to a longer course or procedure.
Design: Organized around the actions users most likely need to perform, with a visual layout that supports quick reference.
My role: Content development, organization, and visual design.
I taught Spanish, English, and ESL for twelve years, working with learners from kindergarten through university level. Teaching shaped the way I approach instructional design. I learned to recognize where learners struggle, anticipate misconceptions, and create learning experiences that build confidence through clarity.
In banking technology, I spent more than a decade in knowledge management and technical documentation, writing KCS knowledge articles, administering knowledge in ServiceNow, developing procedural documentation in SharePoint, and supporting documentation governance across multiple teams. Working in a regulated environment reinforced the importance of accuracy, consistency, and designing information people can trust and use.
Instructional design brings those two experiences together. I enjoy transforming complex processes into clear, practical learning experiences that help people perform their jobs with confidence. Whether developing eLearning, documentation, or performance support resources, my focus is always the same: making complex information understandable, usable, and meaningful.
Certifications: KCS Contributor, ITIL Foundations, LinkedIn Learning Instructional Design certificates.